Nudge
Ask every customer for a Google review at the right moment - and give them an easy private way to tell you if something was off.
Your best customers never leave a review
The maths of reviews is cruel for a small business. The customer who had a perfect visit walks out happy and never thinks to post about it. The one who had a bad day goes straight home and writes a one-star, because annoyance is a much stronger motivator than contentment.
So your public rating ends up dragged down by the loudest unhappy few, while a hundred delighted regulars stay silent - and you only find out something was wrong when it's already on Google for everyone to see.
Ask at the right moment, and give everyone the same choice
Nudge asks one question - "how was it?" - right after the visit. Everyone then gets the same two options, and the customer chooses.
One tap to Google
Every customer gets a one-tap button to your Google review page, while the visit is still fresh. Friction gone, reviews up.
Or privately, to you
Alongside the review link, every customer can send a private note straight to you instead. If something went wrong you hear it directly, and a frustrated customer feels heard rather than ignored.
See it in action
This is a live feedback form for a sample hair studio. Tap any rating to see what your customers see: the Google review button and a private note option, side by side.
Key features
One-tap star rating
A single, friendly question right after the visit. The lower the friction, the more people respond.
Straight to Google
Every customer gets a one-tap deep link to your Google review page, while the visit is fresh.
Private feedback path
Any customer can send a private note straight to you as well - so you hear about problems directly, not only when someone posts.
Email alerts
Private feedback lands in your inbox the moment it arrives, so nothing festers unanswered.
Owner dashboard
Average rating, reviews sent to Google, click-throughs, and every private note in one place - mark each resolved.
QR, link or text
A QR on the counter, a button on your site, or a link in a thank-you text. However you reach customers, it fits.
What Nudge doesn't do (yet)
Better you hear it from us now than find out after you've printed the QR codes.
- It doesn't send texts for you. Review requests go from your own phone (WhatsApp, text) or email, so there's no per-message cost - and no automatic follow-ups.
- It doesn't read or reply to your Google reviews. It isn't connected to your Google Business Profile; it sends people there to write one.
- It never filters who is asked. Every customer sees the same choices whatever they score. That's Google's rule, and it's the only honest way.
- No incentives. Nudge won't help you offer discounts or freebies for reviews - that breaks Google's rules and UK consumer law.
How it works
Set it up in five minutes
Paste your Google review link, add the email private notes go to, pick your colour. Or we'll do it with you.
Customers rate you
They scan a QR or tap a link and rate you in seconds - then see your Google review button and a private feedback option, whatever the score.
You watch it work
See how many people rated you, opened Google and wrote to you - and answer private notes before they turn into public ones.
Who it's for
Get started
You'll leave yourself a test rating, print the counter QR and send your first request from your own phone - all from the dashboard.
Set it up yourself
About five minutes from your phone or laptop. You'll finish with your private dashboard, your public link and a short getting-started list that walks you to your first review.
Start setting upAsk for an invite
Nudge is invite-only while we onboard our first businesses, so every one gets a person to talk to. Tell us a little about your business and we'll reply with a code.
Email for an inviteLook around first
Both demos are real, working installs with made-up data. Try the customer side, then open the owner dashboard and change anything.
Customer demoOwner dashboard demoSimple pricing
A modest monthly to run it, agreed with you before anything is charged - there's no card to enter when you sign up. No per-review charges, no lock-in.
Get a quoteQuestions
How does Nudge get me more reviews?
After a visit, a customer taps a star rating and is then shown both a one-tap button to your Google review page and the option to send private feedback - the same offer regardless of the score. Removing the friction is what lifts your review count.
What happens when someone is unhappy?
Every customer is also offered a private feedback form alongside the public review link. If they would rather tell you directly, it lands with you straight away (by email if you like), and you get the chance to put it right - before a frustrated customer heads to Google to vent.
Isn't that just hiding bad reviews?
No - anyone can still leave a public review whenever they want; Nudge never blocks that. What it does is give unhappy customers an easy private channel to reach you first, which is good service recovery, and make it effortless for genuinely happy customers to share the praise they'd otherwise never get round to posting.
Do customers need an app?
No. It's a web page they open from a QR code on the counter, a link in a thank-you text, or a button on your site. They tap a star and they're done in seconds - nothing to install.
Ready for more 5-star reviews?
Let's get Nudge on your counter - every customer one tap from a Google review, and a private line to you as well.
Get started