Nudge
Turn happy customers into Google reviews - and catch the unhappy ones privately, before they vent in public.
Your best customers never leave a review
The maths of reviews is cruel for a small business. The customer who had a perfect visit walks out happy and never thinks to post about it. The one who had a bad day goes straight home and writes a one-star, because annoyance is a much stronger motivator than contentment.
So your public rating ends up dragged down by the loudest unhappy few, while a hundred delighted regulars stay silent - and you only find out something was wrong when it's already on Google for everyone to see.
Ask at the right moment, and route it the right way
Nudge asks one question - "how was it?" - right after the visit. Everyone then gets the same two options, and the customer chooses.
One tap to Google
Every customer gets a one-tap button to your Google review page, while the visit is still fresh. Friction gone, reviews up.
Or privately, to you
Alongside the review link, every customer can send a private note straight to you instead. If something went wrong you hear it directly, and a frustrated customer feels heard rather than ignored.
See it in action
This is a live feedback form for a sample hair studio. Try a 5-star rating, then try a 2-star - watch where each one sends you.
Key features
One-tap star rating
A single, friendly question right after the visit. The lower the friction, the more people respond.
Straight to Google
Happy customers get a one-tap deep link to your Google review page, while the good feeling is fresh.
Private feedback path
Any customer can send a private note straight to you as well - so you hear about problems directly, not only when someone posts.
Email alerts
Private feedback can land in your inbox the moment it arrives, so nothing festers unanswered.
Owner dashboard
Average rating, reviews sent to Google, click-throughs, and every private note in one place - mark each resolved.
QR, link or text
A QR on the counter, a button on your site, or a link in a thank-you text. However you reach customers, it fits.
How it works
We set it up
We connect your Google review link, set your threshold, and theme the form to your brand.
Customers rate you
They scan a QR or tap a link and give a star rating in seconds - happy go to Google, unhappy come to you.
You watch it work
Your public reviews climb, and the private notes let you fix problems before they ever go public.
Who it's for
Simple pricing
A small setup fee to connect your review link and print your QR, then a modest monthly to run it. No per-review charges, no lock-in - just more reviews and fewer nasty surprises.
Get a quoteQuestions
How does Nudge get me more reviews?
After a visit, a customer taps a star rating and is then shown both a one-tap button to your Google review page and the option to send private feedback - the same offer regardless of the score. Removing the friction is what lifts your review count.
What happens when someone is unhappy?
Every customer is also offered a private feedback form alongside the public review link. If they would rather tell you directly, it lands with you straight away (by email if you like), and you get the chance to put it right - before a frustrated customer heads to Google to vent.
Isn't that just hiding bad reviews?
No - anyone can still leave a public review whenever they want; Nudge never blocks that. What it does is give unhappy customers an easy private channel to reach you first, which is good service recovery, and make it effortless for genuinely happy customers to share the praise they'd otherwise never get round to posting.
Do customers need an app?
No. It's a web page they open from a QR code on the counter, a link in a thank-you text, or a button on your site. They tap a star and they're done in seconds - nothing to install.
Ready for more 5-star reviews?
Let's get Nudge on your counter - happy customers to Google, unhappy ones to you, before it's too late.
Get in touch